context
The PicPay DM is a messaging area, very important as a channel of contact between the company and its users, as well as among users themselves. In addition to P2P conversations, one of the main scenarios is the use of the DM as a channel for help and customer service.
challenge
The interface was outdated in relation to the new Design System, in addition to having very rigid interactions, with non-existent or inefficient animations, leaving users without feedback on their actions, as well as the lack of basic navigation gestures like "swipe back" to return.
Approach
I started the initiative by mapping the main UX problems, followed by a benchmark of messaging apps and also apps from other segments to seek inspiration and recognize patterns. Next, I sought to thoroughly understand the rules and structures of the Design System to apply them to the new interface, addressing the problems that had been mapped.
